SERVICE ADVISOR M/F

Mobility is one of the keys todevelopment on the Continent.

We must constantly fi nd the mostefficient mobility solutions for thegreatest number of people.

Wherever we operate, we need tomove from selling vehicles to providingmobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for aSERVICE ADVISOR M/F based :South Africa

• 3 - 5 years' Dealership experience in a Service Advisor position.
• Computer literacy skills and competency to make use inhouse system.
• Clean criminal record.
• A valid unendorsed SA driver's license

• The product range/ brand.
• Training on manufacturer's range.
• Customer Legislation and Trade practises.
• Updated technical terminology and mechanical concepts.
• The manufacturer's range.
• Good verbal and written business communication in Afrikaans and English.
• A neat appearance, presentable and a positive, honest work ethic.
• Interpersonal interaction/ relationship building with people at all levels.
• A considerate team-player.
• Understanding and addressing the clients' needs.
• Effective negotiation and persuasive influence.
• A good CSI records.
• A proven CE track record.
• A disciplined, deadline-driven work ethic and the ability to work under pressure.

• Comply with internal/ Group service standards and procedures for optimal performance levels.
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorise the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/ or outstanding.
• Contact existing and potential customers and sell additional services e.g. maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and -relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/ other responsibilities as and when required.