End-User Support Technician - Intermediate

Cape Town, South Africa Posted on 24/03/2026

Bellville, Cape Town ? 12-Hour Shift Environment

Are you a hands-on IT support professional who thrives in fast-paced environments and enjoys solving real user problems?

We're looking for an End-User Support Technician to join a dynamic Operations Management Centre (OMC) team, where you'll play a critical role in keeping business systems running smoothly across multiple sites.

If you enjoy troubleshooting, working with people, and being the go-to tech expert, this role is for you.

• Provide end-user support across desktops, laptops, tablets, and smartphones
  
• Troubleshoot and resolve hardware, software, and connectivity issues
  
• Support users both remotely and on-site across multiple locations
  
• Restore functionality and ensure minimal downtime for business operations
  
• Log, track, and escalate issues via ticketing systems
  
• Work closely with infrastructure teams and business stakeholders
  
• Deliver a high standard of customer-focused IT support
  

• Minimum 2 years' experience in IT support / end-user support
  
• Solid experience with:
  • Windows environments (Windows 10/11)
    
  • Microsoft Office / O365
    
  • Basic networking & troubleshooting
    
• Exposure to Active Directory and ticketing systems is highly advantageous
  
• Strong problem-solving and communication skills
  
• Ability to work independently and under pressure
  

• National Diploma / Degree in IT or related field
  
• Relevant certifications (e.g. MCSE, ITIL) are highly beneficial
  
• Valid driver's licence (essential)
  
• Willingness to travel between sites
  
• Comfortable working 12-hour shifts, including nights, weekends, and public holidays
  
• Physically fit and able to provide on-site support when required