Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
What is a Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive are vital support professionals who perform a variety of tasks to help smooth the operations of organizations. Their roles involve managing schedules, organizing files, preparing documents, and facilitating communication among team members and with clients. They are responsible for performing clerical duties such as answering phones, greeting visitors, and managing incoming and outgoing correspondence. Additionally, they often assist in planning and coordinating meetings, events, and project activities, ensuring that everything runs efficiently and effectively. These professionals are skilled in using office software and technology to enhance productivity and organization, making them essential to the success of any workplace. Their work may span across various industries, including corporate offices, educational institutions, and non-profit organizations, adapting their skills to meet the specific needs of their employer.
Tasks
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Technology Skills
- Enterprise resource planning ERP software
- Data base user interface and query software
- Video conferencing software
- Data base management system software
- Accounting software
Tools Used
- Photocopiers
- Scanners
- Notebook computers
- Personal digital assistant PDAs or organizers
- Special purpose telephones
Knowledge
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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Service Orientation
Actively looking for ways to help people.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Written Expression
The ability to communicate information and ideas in writing so others will understand.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Associate's degree
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Bachelor's degree
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Answer telephones to direct calls or provide information.
- Discuss account status or activity with customers or patrons.
- Greet customers, patrons, or visitors.
- Refer customers to appropriate personnel.
- Execute sales or other financial transactions.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$30280.0 - $62340.0
This career will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.