TRAINING OFFICER

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Training Facilitator to join a team based at our Western Cape Offices. This role reports directly to Training Manager, in the Landscaping Business Unit.

• Matric or equivalent
• National Diploma in Horticulture/Landscape Design/Agriculture
• 2 years' experience in Horticulture industry
• Registered Assessor, Moderator and Train the Trainer qualification (Preferred) with the AGRISETA ETQA
• Commercial cleaning industry experience.
• Fundamental SAQA / NQF knowledge & QCTO Processes
• Valid code 08 driver's license with own car.
• Communication skills on front-line and managerial levels.
• Computer literacy in company software packages.
• Occupational health and safety experience.
• Care for the development of others.
• Behave in an ethical and professional manner
• Show a desire for self-development.

• Demonstrates strong understanding of facilitating and assessing skills and the ability to train technical and soft skills training programs;
• Induct and train new hired employees; relievers or unemployed to ensure smooth absorption to work environment;
• Develops, updates, edits, and reviews learning materials, documents, handouts, reference guides, learning outlines, assessments instruments etc., for all learning, to ensure all materials are 100% current and accurate;
• Execute and Administrate Learnerships/Skills Programmes and other Learnings according to the QCTO Model
• Maintains all required training documentation before, during, and after a training has occurred;
• Under general supervision, designs new training courses, assessments, and learning materials as needed;
• Conduct training needs analysis (as assigned) to identify learner needs and writes behavior-based learning objectives to reflect these identified learning needs;
• Conduct any other function within HR and Learning Department (Interviews, criminal check, etc.);
• Work in collaboration across organisation and within the department;

Operational training and development:

• Executes training needs analyses by liaising with branch/regional managers and area managers
• Ensures that training and development initiatives are prioritised according to the strategic objectives of the branch/region
• Identify skills gaps of colleagues in the Landscaping BU and address the gap identified where applicable
• Completing a skills matrix for cleaners / supervisors and plan their development only after consultation with Branch / Regional Managers and training manager
• Initiates and facilitate learning as identified above, complying with prescribed company policies and Procedures
• Ensure that adequate learner manuals are available prior to commencement of training sessions
• Maintain and uphold the quality of training by using prescribed training methods, best administration practices and prescribed control documentation
• Conducts all practical work/lectures as realistic and job related as possible
• Ensure compliance with assessments, moderation and verification procedure
• Assess, on an on-going basis, the learning that has taken place by using prescribed assessment documentation and procedures to determine the transfer of learning and quality
• Controls theoretical / knowledge exam papers and assessment documentation according to the quality assurance procedure and invigilate accordingly
• Reporting of information in the prescribed format on all training and development activities to the following persons on a monthly basis, the Learning and Development Administrator and National Learning and Development Manager
• Adhere to and sign all codes of conduct to maintain standards and keep accurate records
• Assist and attend internal and external audits for accreditation compliance
• Confidentiality of learner data and progress or outcomes of learning to be kept confidential and only released on request by Learning and Development Administrator and or the National Learning and Development Manager
• Exceptional organisational skills with sound ability to priorities work load.

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

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