Senior Learning Partner

We want to help you "work in any way" - that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.

Our roles aren't just remote and hybrid first-they break free from the traditional ways of doing things, paving a way for a job that works for you.

The Senior Learning Partner enables organizational capability and performance through impactful, business-aligned learning solutions. This senior individual contributor role owns the end-to-end learning lifecycle (needs analysis, design, delivery, evaluation, and continuous improvement) for priority areas, ensuring programs support onboarding, role specific development, leadership growth, and ongoing skill enhancement. Operating as a strategic partner to senior leaders and subject matter experts, the Senior Learning Partner shapes learning priorities, influences decisions without formal authority, and uses data to demonstrate effectiveness and drive measurable performance outcomes and a culture of continuous development.

• Partner with senior stakeholders to diagnose performance needs, clarify desired business outcomes, and translate priorities into a learning roadmap. Recommend the right solution (learning, support materials, communications, or coaching), balancing speed, cost, risk, and impact.
• Provide thought leadership on modern learning practices (learning, design, coaching, and scalable enablement) and act as a subject matter expert for the learning partner approach.
• Facilitate high impact sessions for new hires and existing employees across various topics, adjusting delivery strategies when needed.
• Lead onboarding and induction programs, ensuring an effective and consistent learner experience across locations and time zones.
• Coach other facilitators and subject matter experts on delivery best practices to raise overall facilitation quality.
• Own key learning programs end to end, including scope, timelines, communications, stakeholder alignment, and clear success measures.
• Project manage and track learning activities, ensuring timely completion and compliance with organizational requirements; proactively remove blockers and manage dependencies.
• Maintain and manage user access within learning platforms and systems; define standards, templates, and ways of working to improve scalability and consistency.
• Partner with external vendors and internal partners as needed to source, co develop, or deliver solutions; manage quality and alignment to business needs.
• Create, curate, and update learning curricula, programs, materials, job aids, and resources using adult learning principles and a consistent style/brand approach.
• Partner with subject matter experts and learning designers to build solutions.
• Regularly review and enhance training content to reflect evolving business needs, tools, processes, and compliance requirements.
• Influence and align cross functional partners to enable change adoption, ensuring learning is integrated into rollout plans and reinforced post launch.
• Act as an advocate for internal learning resources and drive engagement and a strong learning culture through campaigns, toolkits, and manager enablement.
• Evaluate learning effectiveness using feedback, assessments, and performance metrics (e.g., adoption, proficiency, quality, productivity), and connect learning outcomes to business results where possible.
• Build reporting and insights to identify trends, inform decision making, and prioritize improvements.
• Own key learning KPIs for assigned programs, set targets with stakeholders, and drive actions to improve results.
• Lead continuous improvement cycles, incorporating learner and stakeholder feedback to enhance experience and impact.
• Identify and recommend improved ways of working across learning programs and partnerships.
• Manage training related communications and inquiries through designated channels, resolving complex learning issues and escalations and improving service levels.
• Support organizational initiatives by recommending on demand or change related training; proactively identify capability risks and propose mitigation actions.
• Mentor and develop other Learning Partners and/or facilitators through coaching, peer reviews, and shared best practices (as an individual contributor, not a people manager).
• Serve as a role model for employees and demonstrate the company culture and values.

• Bachelor's degree in education, business, human resources, or a related field (or equivalent experience), Advanced certifications in learning & development, facilitation, instructional design, evaluation, coaching, or CIPD equivalent qualifications are desirable
• 10+ years of experience in corporate learning & development, enablement, talent development, or a related field, with a proven track record of delivering measurable impact.
• Demonstrated experience leading complex, cross functional learning programs end to end across regions/time zones, including diagnosis, design, delivery, and evaluation.
• Strong project management and consulting skills, with experience advising senior stakeholders, influencing without authority, and recommending effective performance solutions beyond training.
• Experience in service center operations and/or a multinational shared services environment is desirable.
• Experience supporting change enablement, business/process/tool rollouts, manager reinforcement, adoption measurement, and coaching is preferred.
• Strong experience managing Learning Management Systems (LMS), including reporting, learner administration, and governance.
• Proficiency in Microsoft Office tools, particularly PowerPoint, Word, and Excel, with the ability to create impactful learning materials and narratives.
• Experience in learning analytics, reporting, training process improvement, and large scale learning governance.
• Familiarity with instructional design/content development tools and Microsoft SharePoint is desirable.
• High proficiency in English, both written and spoken, is essential; additional language skills are an advantage.
• Strong facilitation, presentation, and communication skills, with the ability to engage diverse audiences, manage group dynamics, and influence senior stakeholders.
• Ability to identify learning gaps, adapt delivery approaches in real time, and effectively facilitate virtual, hybrid, and in person sessions.
• Coaching and feedback capabilities to support facilitators, SMEs, and Learning Partners are desirable.
• Strong organizational, stakeholder management, and prioritization skills, with the ability to manage multiple initiatives simultaneously.
• Highly collaborative, adaptable, and comfortable working independently in fast paced, global environments with shifting priorities and deadlines.

Safeguard Global is a global organization that enables global expansion without risk by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.