TRAFFIC
Western Cape
Customer Service Quality Analyst & Coach
Teleperformance
Job Description
Teleperformance in Cape Town is seeking a Quality Analyst to monitor and evaluate customer service interactions, ensuring high-quality service. The role requires Matric or equivalent and 2-3 years of experience as a Quality Assurance Analyst. Proficiency in Microsoft and Excel is essential. Candidates should possess excellent communication skills and the ability to thrive in a high-pressure environment. Ideal for those keen to develop organizational skills while working in a dynamic team.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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