Client Service Executive

Based in Cape Town - South Africa, you will be working as part of the Circana UK Client Service team. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross functional role, working closely with several internal teams as well as being the day to day contact for the designated client base.

The Client Service Executive role is a fantastic entry level position that will give you broad experience across many aspects of the client delivery process. It is a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and to develop an outstanding level of client service.

• Deliver excellent client service to maintain high levels of client satisfaction
• Update and deliver databases and reports to clients within agreed deadlines, coordinating with wider CIRCANA teams
• Perform quality control checks to ensure high quality and accuracy of client deliverables
• Build strong relationships with clients by engaging frequently via email and meetings as their initial point of contact for all queries
• Build wider product and industry knowledge to support colleagues and deliver the best possible client service
• Network and engage with other CIRCANA teams to build strong client focused relationships
• Inform and contribute to internal client solution review meetings

• Self motivated, confident professional
• A strong team player who has integrity
• Excellent organisation and problem solving skills
• Great communication and relationship building skills

• 2+ years of Client Service, FMCG or Data Management experience
• Excellent command of the English language
• Excellent verbal and written communication skills
• Time management skills
• Accurate, consistent, team player, flexible
• Analytically strong
• Proficient in Microsoft Office applications, especially Excel

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships through empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

This position can be located in the following area: Cape Town, South Africa.