Technical Trainer Motus Corporation Pinetown, KwaZulu-Natal

• Division: Hyundai SA
• Minimum experience: Associate
• Company primary industry: Automotive
• Job functional area: Training

Hyundai Automotive South Africa Pty Ltd is looking for a Technical Trainer at Motus Training Academy (KZN). The Technical Trainer will provide both onsite and remote technical support, deliver technical training, manage training facilities, and ensure high-quality learning experiences for delegates. The role involves maintaining training equipment, developing and updating training materials, facilitating theoretical and practical assessments, and ensuring adherence to safety and operational standards. The trainer will also support administrative processes, manage operational risks, liaise with internal stakeholders, and contribute to continuous improvement of training quality and service delivery.

• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Ensure that occupational health & safety standards are adhered to by all delegates during practical training.
• Ensure that the training facility and equipment are properly maintained, in working order, and kept safe.
• Continuously update training material and contextualize it to the current environment.
• Escalate unresolved issues to management and process owners.
• Facilitate assessments (writing and practical) according to predetermined lesson frameworks to ensure accurate assessment of learners through pre and post interventions.
• Engage learners in an interactive learning methodology to enhance learning capabilities.
• Identify and develop solutions to improve operational service and quality and, where applicable, notify relevant stakeholders.
• Identify training and development requirements and notify stakeholders to ensure training materials are updated accordingly.
• Interact with training specialists, line managers and business stakeholders to identify optimal learning solutions, content and platforms.
• Invigilate assessments, prepare reports of test results and forward outcomes to relevant stakeholders.
• Manage all operational risk and risk mitigation.
• Report on transactional and process activities to enable timely decision making.
• Update relevant information and complete all learner administration activities to ensure compliance with requirements, processes and procedures.
• Oversee planning and coordination of operational functionality and control of facilities, tools and equipment for service delivery and vehicles.
• Execute work activities efficiently to maximize efficiencies and reduce unnecessary delays.
• Manage and monitor budget variances and provide solutions.

• Advise on and provide support to ensure effective resolution of customer queries to achieve satisfaction and retention.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Broaden understanding of customer service delivery principles and provide specialist support to exceed expectations.

• Attend learning initiatives to improve work quality and enhance own skills.
• Attend training initiatives to improve work quality and enhance own skills.
• Own and live up to company values.
• Participate in forums or discussions that positively contribute to knowledge.
• Provide support to team members by finding solutions to problems and providing training.

• Qualified Technician.
• 3-5 years experience in a similar environment.
• Diesel Trade experience.
• Facilitator and Assessor courses.
• Strong technical background.

• Subject Matter Expertise: In-depth knowledge of the technical area they are training on.
• Technical Writing: Ability to create clear and comprehensive training materials, manuals, and guides.
• Instructional Design: Knowledge of designing training programs and materials that are effective and engaging.
• Presentation Skills: Ability to present information clearly and engagingly to different audiences.
• Training Delivery: Proficiency in delivering training sessions, whether in-person, online, or in a blended format.
• Adaptability: Ability to adjust training methods and materials based on the audience's needs and feedback.
• Assessment and Evaluation: Skills in creating assessments to measure learning outcomes and evaluating the effectiveness of training programs.
• Communication Skills: Excellent verbal and written communication skills to convey complex information in an understandable manner.
• Problem-Solving: Ability to troubleshoot and resolve issues that arise during training sessions.
• Patience and Empathy: Ability to be patient and empathetic towards learners.
• Interpersonal Skills: Strong interpersonal skills to build rapport with learners and foster a positive learning environment.