Senior Administrative Assistant

Senior Administrative Assistant - A dynamic and fast-growing company within the technology and client services environment is seeking an experienced and highly organized Senior Administrative Assistant to join their team in a hybrid role based in Randburg. Reporting directly to the General Manager, this role offers an exciting opportunity for a proactive and professional individual who thrives in a fast paced environment and enjoys managing high level client communication, operational coordination, and executive support functions. The successful candidate will immediately step into a key coordination and communication role, managing a large corporate client that requires significant operational attention. Additional client portfolios may be added to the role over time.

• Executive & Administrative Support
  • Manage daily communication with clients and end users, including operational support, customer queries, system bug logging, reporting requirements, and ad hoc communication.
  • Screen and manage incoming communication including emails, calls, and correspondence.
  • Draft, proofread, and manage sensitive internal and external communications professionally.
  • Coordinate executive and cross departmental meetings, including agendas, preparation of supporting documentation, minute taking, and distribution of meeting outcomes.
  • Coordinate efficient hand off and resolution processes with support teams to ensure timely and high level assistance.
• Office & Client Support
  • Conduct refresher training sessions for clients to ensure efficient use of company systems and processes.
  • Provide ongoing administrative and operational support to clients where required.
• Project Coordination
  • Assist the General Manager and department heads with the administrative coordination of special projects.
  • Track deadlines, monitor project status, and coordinate internal deliverables.
  • Collaborate with internal teams to resolve operational and technical challenges during implementation phases.
  • Act as a trusted advisor to clients, ensuring a smooth and professional client experience throughout project launches and implementations.
• Reporting & Executive Support
  • Prepare, format, and compile confidential executive level reports and presentations for senior management.
  • Ensure all reporting is accurate, professional, and aligned with company standards.
  • Compile internal reports regarding key account status, strategic risks, and growth opportunities.
  • Attend meetings to present reports, updates, and operational feedback where required.
• Internal Collaboration & Process Improvement
  • Act as the primary liaison between key accounts and internal departments, including Sales, Product Development, and Support teams.
  • Coordinate cross functional communication and resource alignment.
  • Lead or assist with internal projects relating to process improvements, product testing, and operational efficiencies.
  • Collaborate with internal teams to improve overall client experience and service delivery.
  • Support additional internal projects and initiatives as required by management.

• Strong interpersonal and communication skills with the ability to build rapport and trust with clients.
• Excellent organisational and time management skills.
• Exceptional discretion and professionalism when handling confidential information.
• Expert proficiency in Google Workspace and administrative/project management software.
• Strong Excel and Google Sheets skills.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and manage communications autonomously.
• Strong logistical, scheduling, and coordination abilities.
• Self managed, proactive, and solutions driven approach.
• Strong ability to learn and adapt to new systems and technologies quickly.
• Excellent problem solving and client service skills.

• Bachelor's Degree in Business, Communications, or a related field (or equivalent practical experience).
• Minimum of 8 years relevant administrative, executive support, or coordination experience.
• Experience working with CRM systems will be advantageous.
• Previous experience within the technology industry will be beneficial.

• This is a hybrid role, consisting of part time office based work in Randburg and part time remote work.
• The role may evolve over time based on operational and client requirements.