TRAFFIC Western Cape

Healthcare Member Support Specialist

EXL

Job Description

EXL is hiring a Customer Service Advisor in Cape Town to assist with member queries for our Healthcare Client. Candidates are expected to have a Grade 12 pass and preferably 6 months of experience in a call centre.

This role emphasizes support for our members' inquiries, ensuring quality customer service. In compliance with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups.

About This Role

Career insights for Healthcare Social Workers positions

Salary Benchmark
R20,155/month
R14,627 to R27,065/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Social Perceptiveness Service Orientation Speaking Active Listening Coordination
Common Technologies
Healthcare common procedure coding system HCPCS Medical procedure coding software Medical records software Google Meet Zoom Command Systems ComServe Database software Relational database software