TRAFFIC
Western Cape
Employee Relations & Experience Partner
TeleTech Holdings, Inc.
Job Description
A global customer experience organization based in Cape Town is seeking an Employee Relations Officer to serve as a strategic partner to business leaders. Responsibilities include managing disciplinary hearings, guiding managers through processes, and ensuring compliance with documentation standards. The ideal candidate has a relevant degree, at least 5 years of HR experience, and strong conflict resolution skills. This role offers a chance to impact customer experience while working in a dynamic BPO environment.
About This Role
Career insights for Human Resources Managers positions
Salary Benchmark
$136,350/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Management of Personnel Resources
Speaking
Judgment and Decision Making
Reading Comprehension
Common Technologies
ADP Workforce Now
ADP Run
UKG Pro
Mentimeter
Microsoft PowerPoint 365
Various modern HRMS solutions
Oracle Recruiting Cloud
Learning Technologies Group (LTG) PeopleFluent
Human Resources Managers Insights
Job Outlook
This career will grow rapidly in the next few years.