Customer Experience Administrator (Internal Vacancy)

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Tracker is seeking a proactive and detail-oriented Customer Experience Administrator to join our Customer Experience Contact Centre team at our Head Office in Johannesburg. The role provides administrative and operational support to enable efficient day-to-day running of the Contact Centre, including coordination of internal processes, communication, and general office administration.

• Administer customer experience incentive programmes and budgets (allocations, approvals, payroll submissions, and reporting).
• Coordinate procurement and payments (quotes, ordering, vendor payments, and purchase orders).
• Manage corporate credit card administration and reconcile monthly expenditure; resolve or escalate discrepancies.
• Plan and support Rewards & Recognition and other departmental events (logistics, attendance, and post-event reporting).
• Provide general office and contact centre administration (minutes, organogram updates, distribution lists, refreshments, and record keeping).
• Manage calendars and meeting coordination, ensuring agendas, pre-reads, actions and decisions are captured and distributed.
• Prepare and maintain high-quality documentation, reports, presentations and correspondence within agreed timelines.
• Compile and distribute weekly/monthly Customer Experience and Contact Centre packs, dashboards and management presentations.
• Administer VOC/compliments/complaints and customer survey feedback (logging, allocation, tracking turnaround times, and escalation).
• Maintain project governance cadence and project documentation (action trackers, status updates, change logs, and version control).
• Coordinate internal communications for campaigns, process/system changes and service notifications, including routing for approval.

• Grade 12
• Higher Certificate or Diploma in one of the following: Office Administration; Business Administration; Financial Management; Project Administration advantegeous
• Atleast least 2 years' experience in roles involving: Customer focus and service orientation, Credit card or expense management & purchase order processing
• Proficient in MS Office (Excel, PowerPoint, Word and Outlook).
• Experience working on ERP or similar business systems (advantageous).
• Initiative and a proactive, self-starter approach
• Strong attention to detail and accuracy
• Good communication and stakeholder engagement skills
• Customer focus and service orientation
• Results-driven with persistence and follow-through
• Conflict management and professional judgement
• Creative problem-solving and continuous improvement mindset

• Accountability
• Excellence

Tracker Connect (Pty) Ltd is committed to transformation in the workplace