Reservation and Transportation Ticket Agents and Travel Clerks
What is a Reservation and Transportation Ticket Agents and Travel Clerks?
Reservation and Transportation Ticket Agents and Travel Clerks are professionals who assist customers in planning their travel arrangements and booking various forms of transportation. They work for airlines, travel agencies, railways, and other organizations, where they are responsible for providing information on schedules, fares, and routes. These agents interact directly with customers to understand their travel needs, offering suitable options and making reservations for flights, trains, buses, and other transportation means. They also handle ticketing and payment processing, ensure accurate data entry into booking systems, and assist with changes or cancellations of travel plans. In addition to their booking duties, they may also provide valuable travel advice, including recommendations for accommodations, attractions, and local services to enhance the overall travel experience. Given the dynamic nature of the travel industry, these professionals must stay informed about current travel regulations, policies, and industry trends to provide the best service possible.
Tasks
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Confer with customers to determine their service requirements and travel preferences.
Technology Skills
-
Data base user interface and query software
- Amadeus Altea Reservation
- Microsoft Access
- Property management system PMS software
- Worldspan Go!
-
Presentation software
- Microsoft PowerPoint
-
Electronic mail software
- Email software
- Microsoft Outlook
-
Office suite software
- Corel WordPerfect Office Suite
- Microsoft Office software
-
Spreadsheet software
- Microsoft Excel
Tools Used
- Ticket dispensing machines
- Airline ticket or boarding pass ATB printers
- Magnetic stripe readers and encoders
- Notebook computers
- Premise branch exchange PBX systems
Knowledge
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
-
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
-
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Skills
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Service Orientation
Actively looking for ways to help people.
-
Speaking
Talking to others to convey information effectively.
-
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
-
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Abilities
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Speech Clarity
The ability to speak clearly so others can understand you.
-
Speech Recognition
The ability to identify and understand the speech of another person.
-
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Education
How much education does a new hire need to perform a job in this occupation?
-
High school diploma or equivalent
or: GED, High School Equivalency Certificate
-
Some college, no degree
-
Less than high school diploma
Work Activities
-
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
-
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Detailed Work Activities
- Review customer information.
- Track goods or materials.
- Provide transportation information to passengers or customers.
- Assist disabled or incapacitated individuals.
- Handle luggage or other possessions for patrons.
Work Interests
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
-
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$31900.0 - $71680.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.