Baggage Porters and Bellhops
What is a Baggage Porters and Bellhops?
Baggage porters and bellhops are hospitality professionals responsible for assisting guests with their luggage in hotels, resorts, and transportation hubs. They play a crucial role in enhancing the customer experience by providing exceptional service from the moment guests arrive until they depart. Baggage porters typically work outside of hotels, helping guests with their bags as they arrive or leave, while bellhops generally work inside the hotel, delivering luggage to the guest's room and providing information about hotel amenities and services. This position requires a friendly demeanor, strong communication skills, and a good level of physical fitness, as the job involves lifting and transporting heavy bags. Additionally, baggage porters and bellhops often act as a first point of contact for visitors, setting the tone for their stay by offering assistance and addressing inquiries about the surrounding area and hotel services. With a focus on guest satisfaction, they are an essential part of the hospitality industry, ensuring that guests feel welcome and well taken care of during their experience.
Tasks
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Technology Skills
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Office suite software
- Corel WordPerfect Office Suite
- Microsoft Office software
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Spreadsheet software
- Microsoft Excel
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Electronic mail software
- Microsoft Outlook
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Word processing software
- Microsoft Word
Tools Used
- Paging controllers
- Automobiles or cars
- Notebook computers
- Golf carts
- Minivans or vans
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Skills
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Service Orientation
Actively looking for ways to help people.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Coordination
Adjusting actions in relation to others' actions.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Education
How much education does a new hire need to perform a job in this occupation?
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Less than high school diploma
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
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Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Detailed Work Activities
- Handle luggage or other possessions for patrons.
- Provide escort or transportation.
- Clean facilities or work areas.
- Greet customers, patrons, or visitors.
- Provide attraction or event information to patrons.
Work Interests
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$24710.0 - $47610.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.