Flight Attendants
What is a Flight Attendant?
Flight attendants are essential members of the airline crew responsible for ensuring the safety and comfort of passengers during flights. They serve as the primary point of contact for travelers, providing assistance throughout the journey, from boarding to disembarking. Flight attendants manage in-flight services, which include distributing meals and beverages, conducting safety demonstrations, and addressing any passenger concerns. Their role entails a strong emphasis on customer service, as they work to create a positive travel experience while adhering to aviation regulations and protocols. Additionally, flight attendants are trained to handle various in-flight emergencies, demonstrating the ability to remain calm and decisive in high-pressure situations.
Tasks
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
Technology Skills
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Spreadsheet software
- Microsoft Excel
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Presentation software
- Microsoft PowerPoint
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Calendar and scheduling software
- AD OPT Altitude
- Arkitektia Flight Itinerary
- SBS International Maestro Suite
- ValtamTech Flight Crew Log
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Electronic mail software
- Microsoft Outlook
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Computer based training software
- IBM Lotus LearningSpace
Tools Used
- Aircraft escape or ejection systems
- Aircraft oxygen equipment
- Mobile resuscitator or aspirator kits
- Cool containers
- Lifeboats or liferafts
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Skills
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Speaking
Talking to others to convey information effectively.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Service Orientation
Actively looking for ways to help people.
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Abilities
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Bachelor's degree
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Some college, no degree
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
- Inspect aircraft or aircraft components.
- Provide transportation information to passengers or customers.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Maintain surveillance of individuals or establishments.
- Monitor patron activities to identify problems or potential problems.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$39580.0 - $104100.0
This career will grow rapidly in the next few years.
Assessment
Related assessments and tests
No assessment available.