Counter and Rental Clerks
What is a Counter and Rental Clerks?
Counter and rental clerks are professionals responsible for overseeing the rental of equipment, vehicles, or other items to customers. They work in various settings such as car rental agencies, equipment rental companies, and leisure facilities. These clerks serve as the first point of contact for customers, assisting them in choosing the appropriate rental items based on their needs and preferences.
Counter and rental clerks manage customer transactions, which includes processing rentals, collecting payment, and ensuring proper documentation is completed. They are often required to explain rental agreements, provide information about items' features and usage, and answer any questions customers may have. Additionally, they handle returns and inspections of returned items to ensure they are in good condition before being made available for future rentals.
This role also involves maintaining inventory records and tracking the availability of rental items, as well as performing administrative tasks related to rental agreements and payments. Customer service skills are particularly important in this role, as the clerks must facilitate a positive experience for customers while adhering to the company's policies and procedures.
The work environment can vary significantly based on the type of establishment, but it often requires clerks to interact with a diverse range of clients. Proper handling of rental equipment and vehicles is vital, making attention to detail and a strong sense of responsibility critical attributes for success in this career.
Tasks
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
Technology Skills
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Data base user interface and query software
- Oracle Database
- Oracle Database
- Presentation software
- Spreadsheet software
- Electronic mail software
- Office suite software
Tools Used
- Security cameras
- Bar code reader equipment
- Magnetic stripe readers and encoders
- Hand trucks or accessories
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Screwdrivers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Service Orientation
Actively looking for ways to help people.
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Speaking
Talking to others to convey information effectively.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Bachelor's degree
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Some college, no degree
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
- Process sales or other transactions.
- Calculate costs of goods or services.
- Take product orders from customers.
- Advise customers on the use of products or services.
- Explain financial information to customers.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$27330.0 - $59600.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.