SOUTH AFRICA · SALARY IN RANDS

Passenger Attendants

What the work involves, the skills employers want, and how to get started in South Africa.

  • Bus Aide
  • Bus Assistant
  • Bus Attendant
  • Bus Monitor
  • Fare Enforcement Officer
  • Transportation Aide

What do Passenger Attendants do?

Passenger Attendants, often referred to as flight attendants or cabin crew, play a vital role in the aviation industry by ensuring the safety, comfort, and overall well-being of passengers during flights. Their primary responsibilities include conducting safety demonstrations, serving meals and beverages, and addressing passengers' needs and concerns throughout the journey. In addition to providing excellent customer service, Passenger Attendants must be knowledgeable about emergency procedures and equipment, including first aid, fire-fighting methods, and evacuation protocols. They undergo rigorous training to equip them with the skills necessary to handle various situations, including emergencies or medical events. The role requires strong communication and interpersonal skills, as Passenger Attendants interact with diverse groups of people from various cultures and backgrounds. They also need to be adaptable and flexible, as working hours can include irregular schedules, including weekends, holidays, and long shifts. Overall, Passenger Attendants contribute significantly to the travel experience, creating a welcoming atmosphere and ensuring that passengers have a safe and enjoyable journey.

What the work actually is

  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Respond to passengers' questions, requests, or complaints.
  • Determine or facilitate seating arrangements.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.

Skills employers expect

Skills

  • Service Orientation Actively looking for ways to help people.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Speaking Talking to others to convey information effectively.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

  • Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity The ability to speak clearly so others can understand you.
  • Speech Recognition The ability to identify and understand the speech of another person.
  • Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Knowledge

  • Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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How people get into it

Education of new hires

High school diploma or equivalent
or: GED, High School Equivalency Certificate
Less than high school diploma
Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)

A normal week

  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Resolving Conflicts and Negotiating with Others
  • Communicating with Supervisors, Peers, or Subordinates

Tools used on the job

Technology

  • Office suite software Microsoft Office software
  • Electronic mail software Email software
  • Operating system software Microsoft Windows
  • Word processing software Microsoft Word
  • Time accounting software Time tracking software

Tools

  • Two way radios Mobile radios
  • Flashlight High-powered flashlights
  • Mobile medical services first aid kits First aid equipment
  • Barricades Portable barricades
  • Bar code reader equipment Barcode scanners

Who it suits

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

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Questions people ask

How much do Passenger Attendants earn in South Africa?

Passenger Attendants salaries in South Africa vary by experience, province and employer.

What do Passenger Attendants do?

Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps, Provide boarding assistance to elderly, sick, or injured people and Respond to passengers' questions, requests, or complaints.

How do I know if this career fits me?

Take the free Assessify career assessment. It matches your answers to careers and shows the South African salary next to each one.