Passenger Attendants
What is a Passenger Attendant?
Passenger Attendants, often referred to as flight attendants or cabin crew, play a vital role in the aviation industry by ensuring the safety, comfort, and overall well-being of passengers during flights. Their primary responsibilities include conducting safety demonstrations, serving meals and beverages, and addressing passengers' needs and concerns throughout the journey. In addition to providing excellent customer service, Passenger Attendants must be knowledgeable about emergency procedures and equipment, including first aid, fire-fighting methods, and evacuation protocols. They undergo rigorous training to equip them with the skills necessary to handle various situations, including emergencies or medical events. The role requires strong communication and interpersonal skills, as Passenger Attendants interact with diverse groups of people from various cultures and backgrounds. They also need to be adaptable and flexible, as working hours can include irregular schedules, including weekends, holidays, and long shifts. Overall, Passenger Attendants contribute significantly to the travel experience, creating a welcoming atmosphere and ensuring that passengers have a safe and enjoyable journey.
Tasks
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provide boarding assistance to elderly, sick, or injured people.
- Respond to passengers' questions, requests, or complaints.
- Determine or facilitate seating arrangements.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Technology Skills
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Office suite software
- Microsoft Office software
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Electronic mail software
- Email software
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Operating system software
- Microsoft Windows
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Word processing software
- Microsoft Word
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Time accounting software
- Time tracking software
Tools Used
- Two way radios
- Flashlight
- Mobile medical services first aid kits
- Barricades
- Bar code reader equipment
Knowledge
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Skills
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Service Orientation
Actively looking for ways to help people.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Speaking
Talking to others to convey information effectively.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Less than high school diploma
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities
- Provide transportation information to passengers or customers.
- Assist customers to ensure comfort or safety.
- Assist passengers during vehicle boarding.
- Follow safety procedures for vehicle operation.
- Explain regulations, policies, or procedures.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Job Outlook
Projected salary and job growth
$27040.0 - $47680.0
This career will grow rapidly in the next few years.
Assessment
Related assessments and tests
No assessment available.