First-Line Supervisors of Passenger Attendants
What is a First-Line Supervisor of Passenger Attendants?
First-Line Supervisors of Passenger Attendants oversee and coordinate the activities of workers who assist passengers on public transportation, such as trains, buses, and airplanes. They are responsible for ensuring that all passenger services are delivered efficiently and to a high standard, ensuring passenger safety and comfort during their journey. These supervisors provide guidance to their teams, implement service policies, monitor performance, and resolve any issues that may arise. Additionally, they may handle staffing and scheduling, ensuring that there are enough attendants available to meet the demands of the service. With a strong emphasis on customer service, they also interact with passengers to address their needs and concerns, fostering a positive travel experience. Their role is critical in maintaining operational efficiency and ensuring compliance with safety regulations within the transportation sector.
Tasks
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Direct or coordinate the activities of workers, such as flight or car attendants.
Technology Skills
- Spreadsheet software
- Presentation software
- Mobile location based services software
- Calendar and scheduling software
- Electronic mail software
Tools Used
- Photocopiers
- Notebook computers
- Laser printers
- Special purpose telephones
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Two way radios
Detailed Work Activities
- Explain regulations, policies, or procedures.
- Evaluate employee performance.
- Resolve customer complaints or problems.
- Determine resource needs.
- Direct material handling or moving activities.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$39440.0 - $92140.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.