TRAFFIC Limpopo

Retail Training & QA Lead - Elevate Customer Experience

M-KOPA Kenya Limited

Job Description

A dynamic financial services company in Limpopo is seeking a Retail Training and Quality Assurance Lead to drive the capability and quality of retail functions. This role requires designing comprehensive training programs for Stock Controllers and retail teams, coupled with leading quality audits that inform training effectiveness. You will apply data analytics to identify competency gaps and improve customer interactions. Ideal candidates will have a background in training or quality assurance, strong facilitation skills, and the ability to analyze performance metrics effectively.

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About This Role

Career insights for Training and Development Managers positions

Salary Benchmark

$125,040/year

Source: O*NET (USD)

Job Outlook

This career will grow rapidly in the next few years.

Key Skills for This Role

Learning Strategies Active Listening Instructing Reading Comprehension Speaking

Common Technologies

Caliban Mindwear HyperGASP Dazzlersoft DazzlerMax MediaChance Multimedia Builder Common Curriculum Learning management system LMS Moodle Adobe Dreamweaver Linspire Nvu

Related Career Paths

Education and Childcare Administrators, Preschool and Daycare Industrial-Organizational Psychologists Instructional Coordinators Management Analysts

Full Career Guide: Training and Development Managers