TRAFFIC
Gauteng
Permanent - Despatch Clerk - Collections - Ekurhuleni (East Rand) - South Africa
Unique Personnel (Pty) Ltd
Job Description
Permanent - Despatch Clerk - Collections - Ekurhuleni (East Rand) - South Africa 
- The Despatch Clerk - Couriers are responsible for coordinating and handling the release of customer orders collected directly from the warehouse by courier companies.
- This role ensures that all outgoing goods are correctly prepared, packed, and documented, and Courier Guy or customer courier collections are handled efficiently and professionally.
- Manage the flow of customers couriers and courier guy drivers arriving to collect orders.
- Verify customer details, order numbers, and collection documentation against bookings made.
- Ensure correct items are issued to the correct customers, courier or transport provider.
- Do the bookings for collections on the online booking system as needed.
- Assist with returns at the returns counter when needed.
- Retrieve and stage customer orders for collection.
- Check that orders are complete, correctly packaged, and accurately labelled.
- Perform final verification against pick slips, invoices, waybills, or delivery notes before releasing goods.
- Report any discrepancies or shortages to the supervisor immediately.
- Ensure all required paperwork including waybills are completed, signed, and routed appropriately and timeously.
- Assist with queries in this department as required.
- Assist couriers and other drivers in a professional and courteous manner.
- Provide accurate information regarding collection times, procedures, or order status.
- Escalate customer concerns or delays to the supervisor / manager when required.
- Maintain a clean, safe, and organised courier dispatch area.
- Use all equipment (pallet jacks, trolleys, etc.) correctly and safely. If you see any damage to any of our equipment it is your responsibility to report it immediately.
- Assist all your colleagues and other departments when required.
- Perform any ad hoc duties as assigned by your supervisors or Managers.
- Grade 12 / Matric (preferred).
- 1-2 years' experience in dispatch, warehouse operations, or similar role.
- Ability to work under pressure and handle high volumes of collections.
- Basic computer literacy.
- Strong attention to detail and accuracy.
- Physically fit and able to handle manual labor.
- Experience using pallet jacks or forklifts (a forklift license is an advantage).
- Good communication and customer service skills.
- Knowledge of warehouse processes and documentation
- Time management and organisational skills
- Good communication and teamwork skills.
- Accuracy and attention to detail
- Reliable, punctual, and disciplined.
- Problem-solving ability
- Professional customer interaction
About This Role
Career insights for Bookkeeping, Accounting, and Auditing Clerks positions
Salary Benchmark
$47,440/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Mathematics
Active Listening
Critical Thinking
Reading Comprehension
Speaking
Common Technologies
QuickBooks Online
Sage Business Cloud Accounting
SAP Concur
Dropbox Business
Google Drive Enterprise
SharePoint Online
AcornSystems Corporate Performance Management
Microsoft Dynamics 365
Bookkeeping, Accounting, and Auditing Clerks Insights
Job Outlook
This career will have large numbers of openings.
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