TRAFFIC
Western Cape
Multichannel Customer Advisor: AI-Powered, Empathetic
Teleperformance
Job Description
Teleperformance in Cape Town is seeking a Customer Service Advisor to deliver exceptional customer care via voice, chat, and digital channels. This role requires empathy, adaptability, and a customer-obsessed mindset to build trust and loyalty.
You will leverage AI tools and data insights to resolve issues efficiently and collaborate with teams for continuous improvement. The ideal candidate will have a Matric or Equivalent and at least six months of experience in a BPO environment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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