TRAFFIC Gauteng

Agent: Client Service DD (FAIS)

Absa Bank

Job Description

Agent: Client Service DD (FAIS)Applyremote type: Hybridlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 5, 2026 (7 days left to apply)job requisition id: R- Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Job Description Sales and Target: To actively work the leads from Siebel and be efficient, ensuring that we achieve a strike rate of 70% and responsible for achieving a minimum of six sales per day and this number can increase as and when business requires. Customer Experience: To provide service excellence and achieve customer satisfaction. Quality of work produced: Maintaining and treating clients information in a confidential manner. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

About This Role

Career insights for Customer Service Representatives positions

Salary Benchmark
R16,903/month
R12,178 to R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening Service Orientation Speaking Reading Comprehension Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT Salesforce Sales Cloud Airtable Microsoft Access 365 Oracle Database Cloud Service Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Cloud Manager