Medical Receptionist/ Administrator

The Medical Receptionist and Administrator plays a pivotal role in ensuring smooth day-to-day operations of a healthcare facility. They serve as the first point of contact for patients, providing a welcoming environment while managing administrative duties to support clinical staff.

• Greet and assist patients in person and over the phone
• ️ Schedule appointments and manage calendars for healthcare providers
• Maintain and update patient records with confidentiality and accuracy
• Process billing, payments, and insurance claims
• Handle correspondence, medical reports, and document filing
• Coordinate with medical staff to ensure efficient workflow

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Familiarity with medical terminology and electronic health records (EHR) systems
• Professionalism and empathy in patient interactions

• National Senior Certificate (Matric)
  • or equivalent
  • Certificate or Diploma in Medical Reception, Office Administration, or Healthcare Support (offered by institutions like Skills Academy, Bellview Institute, or DALMOR-MED)
  • Basic understanding of medical terminology and healthcare procedures

• Proficiency in Microsoft Office and medical software (e.g., SOLUMED is a plus)
• Strong communication and customer service abilities
• Knowledge of medical aid billing and patient record management
• Ability to multitask and remain calm under pressure