Maintenance & Service Delivery Coordinator (SAP)

Brief Role Description

To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers.

Key Performance Areas

• Maintain Preventative Maintenance (PM) schedules in accordance with the SLA for all equipment and services.
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation.
• Ensure that all orders are processed timeously.
• Monitor the execution of work and implement corrective measures on deviations.
• Manage all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction.
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances.
• Provide weekly/monthly reports on SLAs and backlog.
• Planning for placement of employees, contractors and efficient utilization of materials and tools
• Ensure that tasks are conducted efficiently and optimum use of tools and equipment.
• Building good Internal and External customer relationships
• Undertake other related duties and assignments as assigned from time to time.

Minimum Requirements

• N3 - N6 in Engineering or Project Management or Operations Management or related
  
• Matric (Senior Certificate)
• Valid SA Driver's License
• 4 - 6 years relevant experience in maintenance planning, project management and knowledge of financial management principles
• Maintenance planning, project management skills
• MS Word, MS Excel & MS Outlook (Intermediate skill level),
• SAP Knowledge is a requirement
• Knowledge of OHS Act & ISO 9001 Quality Management Systems