First-Line Supervisors of Housekeeping and Janitorial Workers
Tasks
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
Technology Skills
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Electronic mail software
- Email software
- Microsoft Outlook
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Presentation software
- Microsoft PowerPoint
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Data base user interface and query software
- Facility use software
- Microsoft Access
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Spreadsheet software
- Microsoft Excel
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Helpdesk or call center software
- Help desk software
Tools Used
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Floor polishers
- Floor burnishers
- Floor polishing machines
- Power floor buffers
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Laundry type washing machines
- Light commercial washing machines
- Washer extractors
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Carpet cleaning equipment
- Carpet shampooers
- Carpet steamers
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Floor washing machine
- Powered floor washers
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Masks or accessories
- Dust masks
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Skills
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Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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Coordination
Adjusting actions in relation to others' actions.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Speaking
Talking to others to convey information effectively.
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Time Management
Managing one's own time and the time of others.
Abilities
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Associate's degree
Work Activities
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
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Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
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Inspecting Equipment, Structures, or Materials
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
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Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities
- Supervise maintenance workers.
- Select equipment, materials, or supplies for cleaning or maintenance activities.
- Confer with coworkers to coordinate maintenance or cleaning activities.
- Clean facilities or sites.
- Inspect work to ensure standards are met.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Job Outlook
Projected salary and job growth
$33060.0 - $71870.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.