TRAFFIC
Western Cape
AI-Driven Customer Support Operations Manager
Moonspin
Job Description
Moonspin is seeking a Customer Service Operations Manager in Cape Town to lead and optimize call centre operations. The role involves ensuring top-tier service delivery, aligning operational performance with strategic goals, and managing a high-performance team. Applicants should have 5-8 years of experience in customer service or call centre operations with strong analytical and leadership skills, especially in the i-Gaming field. Join a company committed to transformation and high service standards.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.
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