Lifestyle Manager - Lifestyle & Concierge Company

A premium lifestyle services company is looking for a polished and highly organised Lifestyle Manager to join its Johannesburg-based team. This is a client-facing role suited to someone who is naturally service-driven, detail-oriented, and passionate about delivering seamless, high-touch experiences to a discerning client base.

• Manage member requests across email, telephone, and CRM platforms in line with SLAs
• Deliver a consistently high level of personalised lifestyle support
• Act as a key point of contact for members, ensuring a seamless and professional experience
• Take ownership of requests from initial enquiry through to fulfilment
• Maintain high levels of member satisfaction through efficient and thoughtful service

• Provide day-to-day administrative support to senior management and the Lifestyle team
• Extract, analyse, and interpret CRM data to support reporting and operational needs
• Ensure all member information, databases, and systems are accurate and up to date
• Adhere to internal processes and data protection standards

• Assist with research for newsletters, media updates, and member communications
• Maintain current event listings and supplier databases
• Support internal communications and team updates

• Assist with the coordination and execution of events when required
• Attend events as a brand ambassador, engaging confidently with members and partners
• Represent the brand in a polished and professional manner at all times

• Experience in travel, customer service, guest relations, personal assistance, concierge, or lifestyle management
• Exposure to working with executives, VIP clients, or high-net-worth individuals is advantageous
• Background within luxury travel, hospitality, or service-led environments preferred
• Strong understanding of premium service delivery and client expectations

• Excellent communication skills (verbal and written)
• Strong organisational and time-management ability
• Ability to multitask and prioritise effectively in a fast-paced environment
• Proactive, solution-oriented approach
• Strong IT proficiency, including CRM systems and Microsoft Office
• Professional telephone manner and strong interpersonal skills
• Ability to work independently while contributing to a team
• High level of attention to detail
• Polished, well-presented, and client-facing
• Discreet and professional when handling confidential information
• Calm and composed under pressure

This is an excellent opportunity for an ambitious individual looking to grow within the luxury lifestyle and concierge space. You'll gain exposure to high-net-worth clients, dynamic requests, and a fast-paced environment where no two days are the same.