TRAFFIC
Gauteng
ITSM Practitioner Implementer - Johannesburg
KL Recruitment
Job Description
ServiceNow ITSM Practitioner Implementer 
Our client in Johannesburg is looking for a ServiceNow ITSM Practitioner Implementer to configure ITSM modules, manage CMDB, and optimise internal IT service management processes and workflows.
Qualifications- Bachelor's degree in IT, Computer Science, or related field.
- ServiceNow CIS (ITSM) and CSA certifications required.
- ITIL Foundation certification preferred.
- 3+ years' ServiceNow ITSM implementation experience.
- Strong experience with CMDB design and management.
- Configure and maintain ServiceNow ITSM modules and workflows.
- Manage CMDB, including data models, relationships, and accuracy.
- Develop service catalog items and automate ITSM processes.
- Integrate ServiceNow with internal and external systems.
- Support testing, deployments, upgrades, and documentation.
- Strong ServiceNow ITSM and CMDB expertise.
- Proficiency in JavaScript, GlideScript, and Flow Designer.
- Analytical problem-solving and troubleshooting ability.
- Knowledge of ITIL processes and service management.
- Strong communication and stakeholder collaboration skills.
About This Role
Career insights for Industrial-Organizational Psychologists positions
Salary Benchmark
$147,420/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Reading Comprehension
Writing
Critical Thinking
Judgment and Decision Making
Common Technologies
IBM SPSS Statistics
Mplus Version 8.8
SAS Viya
Canvas LMS
Padlet
Google Sheets
Microsoft Excel 365
Mentimeter
Industrial-Organizational Psychologists Insights
Job Outlook
This career will grow rapidly in the next few years.