Healthcare Intake Specialist

Job Title: Healthcare Intake Specialist

Company: ReWorks Solutions

Location: Remote (South Africa - US Hours - 9am-5pm EST)

Type: Full-Time

• Serve as the initial point of contact for healthcare clients seeking ABA therapy services.
• Collect, review, and verify client demographic, insurance, and medical information.
• Explain intake procedures, program details, and service eligibility to clients and families.
• Coordinate scheduling of clinical assessments and intake appointments.
• Maintain accurate and timely records within electronic health record (EHR) and intake management systems.
• Collaborate with clinical, administrative, and insurance teams to facilitate seamless onboarding.
• Follow up with clients to obtain outstanding documentation and resolve intake-related issues.

• Previous experience in healthcare intake, patient services, or related customer service role preferred.
• Strong communication skills with ability to explain complex information clearly and empathetically.
• Excellent organizational skills and attention to detail.
• Proficiency with digital tools such as Google Workspace, CRM, or EHR software.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Familiarity with ABA therapy services or behavioral health industry is a plus.
• Reliable internet connection and availability during US business hours.

1. Comfortable working U.S. hours
2. Remote work from home