JHB - DC Conservation Consultant - 1DP Sandton

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 13 May 2026

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients who have requested cancellation of their Discovery products.

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients who have requested cancellation of their Discovery products.

• Conduct outbound and inbound telephonic Conservation to existing Discovery clients who have requested cancellation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
• Ensure that all FAIS requirements (FNA, ROA and Statutory notices) are completed during conservation calls.
• Ensure that monthly conservation targets are met.
• Proactively determine the client's needs and have the ability to re sell product to members.
• Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients.
• Ensure that customers concerns are addressed and resolved by the relevant areas.
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management.
• Ensure that all administrative changes are done timeously, followed through on and monitored.

• Have sales ability and be persuasive.
• Be friendly, sincere, confident, courteous and positive.
• Have excellent administration skills and be extremely organized.
• Have the ability to deal with change.
• Be able to maintain confidentiality.
• Have excellent telephone skills.
• Have excellent verbal and written communication skills.
• Be self motivated and pro active.
• Be able to prioritize, work under pressure and manage deadlines.
• Be a team player.
• Be service orientated and customer focused.

• At least 2-3 years' experience in a Life, Health or short term Assurance sales position and/or Outbound Telesales environment (Essential).
• 2-3 year Conservation experience or telesales experience.
• Excellent English and Afrikaans spoken would be beneficial.
• FAIS accreditation - NQF 4 or 5 FAIS credits (Required).
• Regulatory exams (Required).
• Good Excel and Word skills.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.