General Manager

Durban, South Africa Posted on 14/04/2026

• Remuneration Term Per Month
• Date Opened 14/04/2026
• City/Town Durban
• Country South Africa

A casual dining franchise group, passionate about creating, crafting and delivering authentic experiences is seeking a permanent General Manager to drive excellence across both front and back-of-house operations.

This role is essential for maintaining the high standards of a premier dining and banqueting entity. You will be responsible for orchestrating seamless service, protecting profit margins through rigorous financial control, and fostering a professional environment where guest satisfaction and staff development are paramount.

• Operational Excellence: Oversee the prompt and efficient delivery of all meals and beverages, ensuring the restaurant, cloakrooms, and table appointments meet impeccable aesthetic and hygiene standards.
• Financial & Resource Control: Maintain agreed profit margins by managing effective control systems, including menu costing, sales analysis, stock management, and strict wastage control.
• Guest Experience Management: Maintain a high floor profile to engage with patrons, manage reservation systems effectively, and resolve customer complaints timeously to ensure consistently positive social media presence.
• Strategic Leadership: Conduct regular performance appraisals and staff meetings, identifying training needs and overseeing the recruitment of qualified personnel, with a focus on internal promotion.
• Compliance & Risk: Ensure full adherence to statutory requirements, including liquor licensing, health and safety regulations, and fire/evacuation protocols.
• Administrative Oversight: Prepare accurate budgeting data and submit operational reports timeously, ensuring all administrative requirements of the organisation are met.
• Personnel Management: Uphold fair disciplinary procedures, investigate staff grievances, and ensure all team members are correctly trained and smartly presented.

• Proven experience as a Restaurant Manager or General Manager within a high-volume, premium dining or hospitality environment.
• Tertiary qualification in Hospitality Management or a related field.
• Strong financial acumen with experience in budgeting, menu costing, and margin management.
• Comprehensive knowledge of South African hospitality statutory requirements and liquor licensing laws.
• Training in Health and Safety (HACCP) or Food Safety management, would be advantageous.
• Exceptional leadership skills with a focus on "on-the-job" training and staff development.
• Ability to work flexible hours, including evenings, weekends, and public holidays, to maintain a high-profile presence during peak service.
• Proficiency in MS Office and POS systems.