Senior After-Hours Travel Consultant

As a Senior After-Hours Corporate Travel Consultant, you are the trusted extension of The Travel Group's premium service outside of standard business hours, ensuring uninterrupted, high-touch support for our most valued corporate clients. You act as a calm, decisive problem-solver who delivers seamless travel solutions with precision, discretion, and urgency, while maintaining the highest standards of client care and operational excellence.

• Provide immediate, 24/7 response to all client calls, WhatsApp messages, and urgent travel requests
• Deliver seamless continuity by using CRM data and existing booking history to avoid repeated client queries
• Offer proactive, solution-driven travel support, resolving complex requests under pressure
• Ensure all bookings are accurate, strategic, and aligned to client preferences and expectations
• Identify opportunities for upselling, cross-selling, and enhancing client value

• Manage end-to-end booking processes including quoting, ticketing, invoicing, and payments within strict timeframes
• Maintain full accuracy, confidentiality, and compliance in all client interactions and documentation
• Contribute consistently to individual and team revenue targets through commercial awareness and opportunity spotting
• Provide clear handovers to daytime consultants where required to ensure continuity of service

• Maintain exceptional service levels for VIP corporate clients at all times
• Deliver tailored recommendations with clear reasoning on routing, cost, and options
• Conduct bi-annual visits to key clients to maintain strong relationships and service alignment
• Uphold strict confidentiality and represent The Travel Group's premium service standards

• Minimum 5 years' experience in VIP corporate travel consulting (C-suite or HNW clients preferred)
• Strong proficiency in Amadeus, Microsoft Outlook, and back-office systems
• Expert knowledge of international fares, complex itineraries, and high-touch travel management
• Exceptional attention to detail with a zero-error mindset
• Strong commercial acumen and ability to meet revenue targets

• Calm, confident, and highly responsive under pressure
• Strong communicator with boardroom-level professionalism
• Highly autonomous and proactive problem solver
• Adaptable, disciplined, and detail-focused
• Naturally client-centric with a passion for service excellence