General and Operations Managers
What is a General and Operations Manager?
A General and Operations Manager is a key leadership position within an organization, responsible for overseeing the daily operational functions and ensuring that the company's objectives are met efficiently and effectively. This role involves a comprehensive understanding of various business operations, including finance, production, staffing, and customer service, to develop and implement strategies that drive the organization toward its goals. General and Operations Managers analyze processes, identify areas for improvement, and streamline operations to enhance productivity and profitability. They play a pivotal role in coordinating department activities, managing resources, and fostering a positive work environment that promotes teamwork and collaboration. Additionally, they often serve as a liaison between upper management and employees, communicating corporate strategies and expectations while also addressing staff concerns. Their expertise is instrumental in navigating the challenges of the business landscape, making informed decisions, and adapting to changes in the market to maintain a competitive edge.
Tasks
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Technology Skills
- Customer relationship management CRM software
- Data base user interface and query software
- Enterprise resource planning ERP software
- Operating system software
- Business intelligence and data analysis software
Tools Used
- Magnetic stripe readers and encoders
- Security cameras
- Photocopiers
- Mobile phones
- Scanners
Knowledge
-
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
-
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
-
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
-
Speaking
Talking to others to convey information effectively.
-
Coordination
Adjusting actions in relation to others' actions.
Abilities
-
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Written Comprehension
The ability to read and understand information and ideas presented in writing.
-
Written Expression
The ability to communicate information and ideas in writing so others will understand.
-
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
-
High school diploma or equivalent
or: GED, High School Equivalency Certificate
-
Bachelor's degree
-
Some college, no degree
Work Activities
-
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
-
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
-
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Analyze data to inform operational decisions or activities.
- Analyze financial records to improve efficiency.
- Direct organizational operations, projects, or services.
- Direct sales, marketing, or customer service activities.
- Prepare staff schedules or work assignments.
Work Interests
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Job Outlook
Projected salary and job growth
$46340.0 - $232110.0
This career will grow rapidly in the next few years and will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.