General Assistant(Internal Applications Only)

Cashbuild

Posted Feb 13 • Full-time • Cape Town • Negotiable

Unknown

About the job General Assistant (Internal Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends and public holidays
• Ability to work under pressure

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area of responsibility is fully merchandised according to store layout and planograms

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised promptly after receipt, and customers can enter and leave your aisle safely
• Correct shelf price labelling within area of responsibility
• Complete the checklist as required when on duty with canteen and toilet/shower schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g., use of safety gear, ensure customer and staff safety) within area of responsibility
• Stock is merchandised safely for customers and colleagues to move within the store
• Report any discrepancies to the Store Manager
• Manage stock loss
• Report damaged stock within area of responsibility to Store Manager

Values

Integrity

• Complying with generally accepted standards in activities related to the position
• Keeps promises
• Creates realistic expectations
• Is sincere
• Handles sensitive information carefully
• Shows awareness of values, indicates when boundaries are crossed

Accuracy

• Effectively handling detailed information and being consistently attentive to details
• Works in an orderly fashion
• Ensures matters are handled in an orderly and accurate manner from start to finish
• Prevents mistakes
• Invests energy in checking work for mistakes

Client Focus

• Identifying and actively responding to clients' wishes and needs
• Deals with clients in a friendly manner
• Shows involvement in the client's problem
• Makes clients feel welcome
• Approaches the client's question with a can-do mentality

Personal Development

• Being aware of one's own strengths and weaknesses; consciously working on personal development
• Focused on self-broadening and/or gaining more in-depth knowledge
• Follows relevant training programmes and/or looks for opportunities to gain experience
• Seeks and uses opportunities for personal development
• Asks for feedback to learn