Operations Manager - Clinical

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCS are:

• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Corporate Clinics

Through its teams, DHCS aims to:

• Provide quality care by bridging the gaps in the current market with high quality services.
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste.
• Brand differentiation by providing members with innovative services that leverage the latest health technology.

Clinics is responsible for the full lifecycle design, setup, and implementation of on-site healthcare clinics for corporate employers. These clinics are often integrated with Discovery's Group product framework to ensure affordability and maximise benefits for both employees and employers. The team delivers Primary Health and Occupational Health Care Services and oversees all operational aspects of each clinic. These incudes managing end-to-end processes, ensuring seamless day-to-day functioning, and providing integrated, accurate reporting to clients to support transparency, service quality, and informed decision-making.

The Operations Manager is responsible for the end-to-end operational management of multiple primary and occupational health clinics. This role ensures efficient service delivery, regulatory compliance, patient-centred care, and operational excellence across all clinic sites. The Operations Manager drives performance, quality standards, financial sustainability, optimal staffing, and continuous improvement to deliver a seamless, high-quality healthcare experience.

• Oversee day-to-day operations at all assigned clinics, ensuring high-quality and effective service delivery
• Develop, implement, and monitor standard operating procedures across all sites
• Ensure clinics are adequately equipped, functional, and aligned with health and safety standards
• Manage clinic scheduling, capacity planning and operational workflows
• Ensure service level agreements and targets are met or exceeded
• Continuously review and enhance performance metrics and targets for staff and operating clinics.

• Ensure adherence to all regulatory, clinical governance, occupational health, and compliance standards
• Monitor clinical quality metrics, incident reporting, infection prevention and control, and quality improvement initiatives
• Ensure internal quality audit processes are implemented, and actively identify gaps/trends for continuous improvement
• Support clinical teams in implementing evidence-based best practices

• Lead, mentor, and develop multidisciplinary teams including Team Leaders, Nurses, Primary Care GP's, Occupational Health Practitioners, Administrators, and support staff
• Manage performance, staffing levels, recruitment, onboarding, and training
• Cultivate a culture of accountability, teamwork, and patient centred care

• Build and maintain strong relationships with corporate clients, employers, service partners, and internal stakeholders
• Support client retention and satisfaction through effective communication, reporting, and service excellence
• Engage with clients to understand needs, propose solutions, and ensure contract compliance
• Attend and present at key forums and stakeholder meetings
• Attend onsite clinic meetings when required
• Perform site visit audits with respective reporting for newly planned clinics.

• Oversee accurate data capture, reporting, and system utilization across clinic sites
• Analyse operational and clinical performance reports to drive continuous improvement
• Provide regular updates to leadership on operational, financial, and quality indicators
• Provide regular comprehensive reporting to clients
• Identify operational risks and implement mitigation strategies
• Ensure business continuity plans and emergency response protocols are in place and tested
• Manage incidents investigations and implement corrective actions
• Apply financial prudence by closely monitoring cost of sales in clinics related to locum staffing, medication and consumable spend and implement active measures to drive down expenditure

• Matric
• Batchelor's degree in Health Care Management, Nursing, Occupational Health or a related clinical field

• Post graduate qualifications in Business Administration, Operations Management, or Public Health Clinical qualification (degree or diploma)

• MS Office, Excel and Power Point

• Knowledge of Power BI

• Experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years' operational management experience in healthcare, primary care or occupational health settings.
• Experience managing multi-site operations
• Proven track record of successful implementation of strategic business initiatives.
• Experience with managing strategic relationships
• Extensive experience working with stakeholders (internal and external)
• Solid experience leading areas of 30+ employees
• Business presentation skills
• Knolwlege of the OHS Act, COIDA, NIOSH standards and primary health clinical protocols.
• Experience working with electronic medical systems and operational reporting tools.

• Industry knowledge of Scheme and Non-Scheme products
• Discovery Group Products knowledge
• High level understanding of Discovery Health systems

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.