Front Desk Attendant

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is welcoming, smooth, and memorable.

• Previous front desk, customer service, or hospitality experience preferred but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm under pressure
• Comfortable using computers, reservation systems and office equipment
• Flexible schedule, including evenings, weekends, and holidays

• Greet and welcome guests with a warm and professional demeanor
• Handle check in and check out procedures efficiently
• Answer phone calls, emails and guest inquiries promptly
• Provide accurate information about hotel services, amenities and local attractions
• Process payments and maintain accurate billing records
• Maintain an inventory of vacancies, reservations and room assignments
• Address and resolve guest concerns
• Work collaboratively with housekeeping, maintenance and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area