Ecommerce Customer Service Assistant Joburg Retail Brand
Job Description
Leading South African fashion and apparel retailer is seeking an ECOMMERCE CUSTOMER SERVICE ASSISTANT to join their team in Joburg. This is a great opportunity to get exposure in a fast-paced retail environment and grow within ecommerce. The Customer Service Assistant will be responsible assisting the Ecommerce Manager and team with answering customer enquiries and answering the phone in a professional, upbeat manner. The person will be required to get to know the products very well so that they can answer customer queries via email and over the phone. Further assisting with regards to operations; dealing with couriers/suppliers and placing orders.
Experience and Skills Required- Must have matric, tertiary qualification would be an added advantage
- Experience working in an office environment with customer support and admin
- Experience working on Shopify would be a big plus, especially in retail
- Experience in customer service, preferably in the fashion retail industry
- E-commerce / Online experience would be an added advantage
- Must be proficient in MS office, use of Internet & email software
- Excellent communication skills, must be fluent in English
- Target Driven
- Excellent writing and email skillsExcellent phone manner and people skills
- Excellent telephone manner
- Professional Email manner
- Professional customer orientated approach
- Eye for detail
- Eager to learn
- Eager to please
- Good time management skills
- Takes responsibility for work
- Innovative, can think on their feet
- Genuine interest in providing top quality performance
Salary negotiable
Start ASAP
About This Role
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