Duty Manager / Host - Luxury Retreat - Cape Winelands

Our client is seeking an experienced Duty Manager / Host to deliver exceptional guest experiences at a luxury retreat in the Cape Winelands.

This role combines hosting, operational support, and guest relations. You will ensure smooth daily management, personalised service, and seamless coordination across departments.

• Welcome and host guests with warmth and professionalism
• Oversee smooth day-to-day lodge operations
• Support F&B, housekeeping, spa, and FOH
• Handle enquiries, special requests, and feedback
• Assist with reservations and admin
• Maintain high service standards

• 3+ years in luxury hospitality
• Strong guest relations and communication skills
• Calm, polished and professional
• Excellent organisational ability
• Passion for guest experience