Document Production Technician

We are recruiting for a Document Production Technician to join our growing team in our Cape Town office which is based near Observatory. This is an excellent opportunity being offered on a part time basis of 30 hours per week, Monday to Friday 9am - 4pm.

As a Document Production Technician, your day-to-day remit will include:

• Managing large and complex DP projects including creating, distributing, maintaining and reviewing tracking documentation to manage expectations and timescales.
• Troubleshooting and providing expert technical advice on all Microsoft Office products (Outlook, Excel, PowerPoint, Visio and Word) and Litera packages.
• Producing and amending, with speed and accuracy, correspondence, attachments and complex documents such as reports, deeds and agreements.
• Creating and amending complex PowerPoint presentations, Visio diagrams and Excel spreadsheets.
• Transcribing large volumes of dictations quickly and accurately.
• Editing, merging, redacting and/or securing PDF documentation, converting PDFs via conversion software or by copy typing, completing PDF binders, applying TLT house style.
• Cleaning and removing hidden metadata from TLT documents.
• Performing mail merges and assisting with mass mailings.
• Stay up to date with current technology and actively learning new software and other tools to maintain expert level in Microsoft Office and other Firm software.

• To monitor DP Inbox in the absence of DP Manager.
• Use and update the work management system to provide transparency to DP clients on the progress of their work and manage team tasks in line with the agreed SLAs.
• Proofread and quality check all work to ensure it is accurate, consistent, adheres to and meets the firm's standards.

• Supporting junior team members in times of low resource and/or heavy workloads and providing cover and support to the DP Manager or Team Leader.
• Creating and delivering training material and guidance to the team and wider business.
• Upskilling team members by sharing system knowledge.

• Previous experience within a legal or professional services environment and working with legal or complex documents is essential.
• Advanced knowledge of the MS Office suite including Word, Outlook, Excel, Visio and PowerPoint.
• Advanced experience of using track changes, multi versioned documents and comparison software and knowledge of version control in a document management system is key.
• Previous experience working with Visio and PDF creation and amendment software is necessary.
• Previous experience working with automated templates or MS Office styles would be beneficial.
• Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential to clearly and accurately convey information.
• Outstanding organisational skills with the ability to be flexible in managing tasks and workload.
• Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times and excellent attention to detail is essential.

People-first culture: We believe that when people feel seen, supported, and valued, they do their best work. We foster a culture of respect, empathy, and belonging - where your voice matters and your wellbeing come first.

Inclusive environment: We welcome people of all backgrounds, identities, and experiences. Diversity isn't just a value - it's a strength.

Growth-focused: We support learning, development, and career progression. Whether you're deepening your expertise or exploring new paths, we'll back you.

Purpose-driven: Your work will help clients navigate legal challenges with confidence and clarity, making a real difference in their lives and businesses.