Customer Complaints & Credits Administrator ( Maternity Cover)

Location: Cato Ridge, KwaZulu-Natal. Contract: 6 months starting 1 June 2026.

The role is a 6 month maternity cover contract. The successful candidate will manage customer complaints, product returns, credit processes and related administrative tasks while ensuring strong customer service, process compliance and accurate documentation.

• Receive, investigate and resolve customer complaints professionally and efficiently.
• Manage product returns and ensure all supporting documentation is completed accurately.
• Liaise with customers, sales representatives, warehouse, transport and finance teams regarding complaints and returned stock.
• Ensure complaints and returns are tracked and closed within agreed timelines.
• Escalate recurring or high risk issues where required.

• Assess customer claims and validate supporting evidence.
• Process approved claims and submit for credit processing.
• Ensure all Return of Goods documentation is completed and signed correctly.
• Maintain accurate, audit ready records for all complaints, returns and credits.

• Coordinate collections and upliftment of returned stock.
• Work closely with transporters and distributors regarding stock returns and transfers.
• Ensure accurate handling of stock disposals, donations and internal stock transfers.

• Compile reports on complaint trends, returns and product issues.
• Identify recurring concerns and recommend process improvements.
• Support continuous improvement initiatives and SOP compliance.

• Matric (or equivalent).
• Relevant qualification in Administration, Finance, Supply Chain or related field advantageous.
• 2-4 years' experience in customer complaints administration, returns processing, credit notes or financial administration.
• Syspro experience is essential.
• Strong computer literacy, particularly Microsoft Office.
• Strong administrative and organisational ability.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints professionally and calmly.
• Good problem solving and follow through ability.
• Ability to multitask and work under pressure.