Manager: Retail Admin (Garden Route)

SSK currently has the following career opportunity at its Retail Department. This challenging opportunity seeks a highly analytical, strategic, and leadership-driven Manager: Retail Admin to oversee the financial, operational, and system-related workflows in our Retail Department.

• Exercising acceptable levels of planning, organizing, leading, controlling, and overseeing.
• Operating Procedures
• Develop and document standard operating procedures (SOPs).
• Analyze current work processes and identify gaps.
• Define workflows for all core processes.
• Ensure that procedures are practical, understandable, and measurable.
• Suggest improvements to increase efficiency and productivity.
• Maintain a central database of all documentation.
• Monitor the application of procedures and identify deviations.
• Ensure compliance with internal policies and relevant legislation.
• Support internal and external audit processes.

• Handle all system-related queries, including:
  • General incidents / ("how to's") queries.
  • Processes that must be followed to perform a task.
  • Identify barriers that arise from queries and cannot be resolved.
  • Grouping and prioritizing similar requests / obstacles / problems.
  • Log of Helpdesk calls. Ensure that requests forwarded to the 2nd line are reported, along with the necessary supporting documentation.
  • Regular communication to and from SSK information regarding outstanding requests (calls).
  • Regular feedback to the branch regarding the progress of outstanding requests.
  • Regular communication to Branch Management regarding program changes.
  • Completion of change/access requests.

• Coordination and preparation of scanners for six-monthly/year-end stock takes.
• Provide system assistance to Branch Management with the stock-taking process.
• Post of all interim, six-monthly, and year-end stock takes.
• Assist with error tracking and associated corrections.

• Co-responsible for the training of retail staff, which includes:
  • System induction training for new staff.
  • Establish a training schedule for all system users according to Branch Management needs (in collaboration with the Manager: Retail Purchasing, who is responsible for scheduling product training).
  • Facilitate Retail Development program.

• Support to Operations Manager West and East in terms of:
  • Identification and addressing risks.
  • Segregation of duties on all system and procedure-related processes.
  • All branch-related administrative processes.
• Preparation of additional KPIs where the need arises at the branch.
• Assistance to Branch Management if inquiries regarding monthly reports arise.
• Overall control and monitoring regarding:
  • Asset registers
  • Vehicle registers
  • Monthly Task Lists
  • Monthly Field Marketer returns
• Co-responsible for ensuring uniformity within the Retail Departments regarding operating rules.
• Responsible for maintaining good relationships with Branch Management and SSK Information (as well as close cooperation with Support Administrators from other departments).
• Co-responsible for continuous system development and improvement.

• In addition to the above duties, the successful candidate is fully responsible for the Agriland East Go-Live project, which includes, among others, the following:
• Standardization of admin procedures between West and East in the run up to 1 March 2028.
• Identification and training of super users (West and East) together with a complete training plan for all computer users (East). The latter is in person and making training videos available for each trading process to use as a refresher.
• Continuous liaison with IT and Information.

• Proven NextPOS knowledge and experience.
• At least 5 years of practical experience in Agriland administration, systems, and procedures.
• Service-oriented mindset.
• Must be able to function independently.
• Strong organizational and planning skills.
• Accuracy and attention to detail.
• Leadership and team management skills.
• Problem-solving ability.
• Good communication skills (Afrikaans and English).

SSK reserves the right not to fill any position. SSK is an equal-opportunity employer.