TRAFFIC
Gauteng
Consultant, Functional Support
Standard Bank of South Africa Limited
Job Description
Location: ZA, GP, Johannesburg, 30 Baker Street
To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
Qualifications- Bachelor's degree in information technology or an equivalent relevant qualification.
- 2-3 years' experience providing Level 2 technical support within a business or technology environment.
- Foundational understanding of key technology disciplines and how they integrate across the value chain.
- 3-5 years' experience working with service management processes and frameworks.
- Practical knowledge and application of ITIL / ITSM principles.
- Strong skills in documentation, data analysis, and stakeholder engagement.
About This Role
Career insights for Office Clerks, General positions
Salary Benchmark
$40,480/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Reading Comprehension
Speaking
Writing
Coordination
Common Technologies
Blackboard software
Database software
Microsoft Access
Henry Schein Dentrix
Medical condition coding software
Medical procedure coding software
Billing software
Bookkeeping software
Office Clerks, General Insights
Job Outlook
This career will have large numbers of openings.