Office Clerks, General
Tasks
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Technology Skills
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Data base user interface and query software
- Blackboard software
- Database software
- Microsoft Access
- Yardi software
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Medical software
- Henry Schein Dentrix
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
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Accounting software
- Billing software
- Bookkeeping software
- Intuit QuickBooks
- Sage 50 Accounting
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Document management software
- Adobe Acrobat
- Filing system software
- Records management software
- Transcription system software
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Enterprise resource planning ERP software
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoft
- Oracle PeopleSoft Financials
- SAP software
Tools Used
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Mainframe console or dumb terminals
- Computer terminals
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Franking or postage machines
- Postage machines
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Photocopiers
- Photocopying equipment
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Scanners
- Data input scanners
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Typewriters
- Electric typewriters
Knowledge
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Speaking
Talking to others to convey information effectively.
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Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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Coordination
Adjusting actions in relation to others' actions.
Abilities
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Written Expression
The ability to communicate information and ideas in writing so others will understand.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Associate's degree
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Some college, no degree
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
- Operate office equipment.
- Answer telephones to direct calls or provide information.
- Confer with coworkers to coordinate work activities.
- Respond to customer problems or complaints.
- Collect deposits, payments or fees.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Job Outlook
Projected salary and job growth
$28230.0 - $61690.0
This career will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.