Office Clerks, General

Administrative Clerk (Admin Clerk)
Clerical Aide
Clerical Assistant
Clerk
General Clerk
Office Assistant
Office Clerk
Office Services Specialist
Office Support Assistant
Career Assessment
Career Assessment

Tasks

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Technology Skills

  • Data base user interface and query software
    • Blackboard software
    • Database software
    • Microsoft Access
    • Yardi software
  • Medical software
    • Henry Schein Dentrix
    • Medical condition coding software
    • Medical procedure coding software
    • MEDITECH software
  • Accounting software
    • Billing software
    • Bookkeeping software
    • Intuit QuickBooks
    • Sage 50 Accounting
  • Document management software
    • Adobe Acrobat
    • Filing system software
    • Records management software
    • Transcription system software
  • Enterprise resource planning ERP software
    • Oracle JD Edwards EnterpriseOne
    • Oracle PeopleSoft
    • Oracle PeopleSoft Financials
    • SAP software

Tools Used

  • Mainframe console or dumb terminals
    • Computer terminals
  • Franking or postage machines
    • Postage machines
  • Photocopiers
    • Photocopying equipment
  • Scanners
    • Data input scanners
  • Typewriters
    • Electric typewriters

Knowledge

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Skills

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.

  • Speaking

    Talking to others to convey information effectively.

  • Writing

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Coordination

    Adjusting actions in relation to others' actions.

Abilities

  • Oral Expression

    The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Written Comprehension

    The ability to read and understand information and ideas presented in writing.

  • Written Expression

    The ability to communicate information and ideas in writing so others will understand.

  • Near Vision

    The ability to see details at close range (within a few feet of the observer).

Education

How much education does a new hire need to perform a job in this occupation?

  • High school diploma or equivalent
    41 %

    or: GED, High School Equivalency Certificate

  • Associate's degree
    36 %
  • Some college, no degree
    15 %

Work Activities

  • Working with Computers

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Communicating with Supervisors, Peers, or Subordinates

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Getting Information

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Performing Administrative Activities

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Documenting/Recording Information

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Detailed Work Activities

  • Operate office equipment.
  • Answer telephones to direct calls or provide information.
  • Confer with coworkers to coordinate work activities.
  • Respond to customer problems or complaints.
  • Collect deposits, payments or fees.

Work Interests

  • Conventional

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

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Job Outlook

Projected salary and job growth

$28230.0 - $61690.0

This career will have large numbers of openings.

Assessment

Related assessments and tests

No assessment available.