TRAFFIC
Western Cape
Client Experience Strategy Lead
Standard Bank of South Africa Limited
Job Description
A leading financial institution in South Africa seeks a Customer Experience Manager. The role involves overseeing and optimising customer interactions to enhance service quality and strengthen loyalty. Candidates should have 8 to 10 years experience in customer experience roles, strong data analysis capability, and excellent presentation skills. This position focuses on building relationships and developing data-driven engagement strategies to drive exceptional service.
About This Role
Career insights for Brokerage Clerks positions
Salary Benchmark
R19,766/month
R14,553 to
R26,730/month
Source: WageIndicator ZAR data
Key Skills for This Role
Active Listening
Speaking
Reading Comprehension
Time Management
Critical Thinking
Common Technologies
Adobe Creative Cloud software
Adobe Illustrator
Adobe Photoshop
Microsoft PowerPoint
HEAT Software GoldMine
Royal Alliance VISION2020 Core
Salesforce software
Microsoft Access