TRAFFIC
Not Specified
Call Center QA & Training Coach
University of Fort Hare
Job Description
The University of Fort Hare is seeking a Call Centre Quality & Training Coordinator to join a Durban-based client in the legal collections sector. This role requires a minimum of 3 years' experience in call centre QA or coaching, with a focus on improving agent performance. Key responsibilities include monitoring call compliance, providing feedback, conducting training, and supporting QA processes. Ideal candidates should possess strong attention to detail and comfort with new technology. A professional, fair approach is essential.
About This Role
Career insights for Training and Development Specialists positions
Salary Benchmark
$64,340/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Instructing
Speaking
Learning Strategies
Active Listening
Social Perceptiveness
Common Technologies
Django
Drupal
HTML5
Common Curriculum
Canvas LMS
Moodle
Webex
Google Meet
Training and Development Specialists Insights
Job Outlook
This career will grow rapidly in the next few years.
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