Customer Service Supervisor

TRACKER requires the services of a Supervisor: Customer Services based at our Head Office office. This position requires a candidate who can deliver a differential customer service to all customers and ensure the Customer Service team is able to deliver the goals set to achieve the strategic objectives set for the region. The individual will be required to liaise with Brokers, Dealers, Corporate Clients, Direct Clients and all sales teams across the business.

• Provide timely feedback to all internal and external customers regarding the progress of any queries.
• Ensure resolution of customer queries, to the satisfaction of the client.
• Provide a service within the area as well as to other departments/areas/staff within Tracker.
• Provide sales support to the sales teams and support to the technical department.

• Utilise staff effectively to deliver optimal customer service to all customers.
• Ensure team is motivated.
• Conduct KPAs on a quarterly basis.
• Ensure training and development is implemented in line with team requirements and PDP results.

• Monitor expenses within the area.
• Manage credit card and credit card claims.
• Manage all PO's for the area.

• Compile regional reports and submit to the Head of Region and Sales Managers.
• Maintain area records and statistics on Qlikview.
• Administration of company cellphone.
• Administration of company as well as car allowance vehicles.
• Administration of all IT equipment needs in the region.

• Matric and at least 3 years experience in a team leader or supervisory role.
• Experience in a CRM role is compulsory.
• Knowledge of Tracker products & systems.
• Experience in monitoring department/office budgets would be preferable.
• Above average interpersonal skills.
• Ability to work independently and in a highly pressurised environment.
• Computer literacy (MS Office, MS Outlook), with emphasis on proficiency in Excel.