First-Line Supervisors of Office and Administrative Support Workers
Tasks
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Technology Skills
-
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoft
- SAP software
-
Data base user interface and query software
- Blackboard software
- Microsoft Access
- Oracle Database
- Yardi software
-
Accounting software
- Fund accounting software
- Intuit QuickBooks
- Quicken
- Sage 50 Accounting
-
Medical software
- Henry Schein Dentrix
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
-
Project management software
- Contract management software
- HCSS HeavyJob
- Microsoft Project
- Microsoft Teams
Tools Used
-
Photocopiers
- Photocopying equipment
-
Scanners
- Computer data input scanners
-
Laser printers
- Computer laser printers
-
Notebook computers
- Laptop computers
-
Liquid crystal display projector
- Liquid crystal display LCD projectors
Knowledge
-
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Coordination
Adjusting actions in relation to others' actions.
-
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
-
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
-
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Abilities
-
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Written Comprehension
The ability to read and understand information and ideas presented in writing.
-
Speech Clarity
The ability to speak clearly so others can understand you.
-
Speech Recognition
The ability to identify and understand the speech of another person.
Education
How much education does a new hire need to perform a job in this occupation?
-
Bachelor's degree
-
High school diploma or equivalent
or: GED, High School Equivalency Certificate
-
Some college, no degree
Work Activities
-
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
-
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
-
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Supervise clerical or administrative personnel.
- Explain regulations, policies, or procedures.
- Train personnel.
- Respond to customer problems or complaints.
- Examine documents to verify adherence to requirements.
Work Interests
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
-
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$41060.0 - $100270.0
This career will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.