TRAFFIC
Not Specified
Administrator (Support & Operations)
HCL Technologies Limited
Job Description
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for on call escalations and root cause analysis of given issue.
- Work on value adding activities such as Knowledge base update & management, training freshers, coaching analysts.
- Independently resolve tickets within agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / reopen cases.
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
About This Role
Career insights for Operations Research Analysts positions
Salary Benchmark
$83,640/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Mathematics
Complex Problem Solving
Active Listening
Critical Thinking
Reading Comprehension
Common Technologies
IBM SPSS Statistics
IBM ILOG CPLEX Optimization Studio
Minitab
Google Docs
Microsoft Word
macOS
Bash
Shell script
Related Career Paths
Operations Research Analysts Insights
Job Outlook
This career will grow rapidly in the next few years.