Faculty Administrator - BEd Programme

Randburg, South Africa Posted on 04/21/2026

Lyceum College is a registered private higher education institution with a proud legacy of distance and online learning in South Africa. The institution offers accredited qualifications across education, business, humanities and applied sciences.

We are seeking professionals who share our commitment to academic integrity, operational excellence and student success.

Job Description About Lyceum College Lyceum College is a registered private higher education institution with a proud legacy of distance and online learning in South Africa. The institution offers accredited qualifications across education, business, humanities and applied sciences, reaching students across the country and beyond our borders. We are accredited by the Council on Higher Education (CHE), registered with the Department of Higher Education and Training (DHET), and our qualifications are registered with the South African Qualifications Authority (SAQA).

Purpose of the Role These are pivotal, inaugural roles responsible for ensuring the smooth day to day operation and administration of the Bachelor of Education (BEd) programme within the Faculty of Education. The BEd is a new programme at Lyceum College, and the incumbents will have the distinct privilege and responsibility of managing its very first intake. Reporting to the Head of Faculty (Education), with a matrix reporting line to the BEd Programme Coordinator, they will coordinate a broad range of academic administrative processes, maintain compliance with institutional and regulatory standards, and provide dependable support to academic staff, students and faculty leadership.

Because the programme is new, the incumbents will not be stepping into a settled administrative routine. They will be helping to build one. This is a role for professionals who are comfortable setting pace rather than following it.

Key Responsibilities Academic Administrative Support to the BEd Programme (20%)

• Provide comprehensive administrative support to BEd academic staff, programme leadership and the Faculty of Education to ensure the smooth daily running of the programme.
• Oversee the creation and maintenance of academic calendars, timetables and schedules for BEd classes, assessments and examinations, as requested.
• Maintain accurate, up to date records of the BEd programme, including student enrolment, attendance, academic progress and grades, ensuring data integrity and confidentiality at all times.
• Coordinate the preparation, distribution and collection of academic materials such as course outlines, reading lists and assessment briefs.
• Generate routine and ad hoc reports on academic metrics such as student performance, enrolment trends and programme outcomes.
• Serve as the primary point of contact for BEd academic staff regarding administrative queries.

Student Communication and Support (25%)

• Act as the primary liaison between BEd students and the faculty, responding to enquiries promptly and professionally across telephone, email and digital channels.
• Assist students with administrative processes such as registration, course enrolment, withdrawals, deferrals and programme changes.
• Disseminate important academic information, including class schedules, deadlines, examination arrangements and programme updates, in a timely and consistent manner.
• Facilitate student access to academic resources, including study materials, library services and learning platforms.
• Support the design and coordination of student engagement initiatives, including orientation programmes, welcome communications, academic information sessions and student success interventions aimed at improving retention and throughput in the BEd programme.
• Proactively identify at risk students through engagement data and routine communication, escalating cases appropriately to academic staff and student support services for timely intervention.
• Maintain accurate records of student communications, queries and resolutions to ensure institutional memory and consistent follow through.
• Contribute to the continuous improvement of the BEd student experience by gathering student feedback and sharing recurring themes with faculty leadership.
• Address student concerns with empathy and professionalism, escalating complex or unresolved matters appropriately.

Examination and Assessment Administration (15%)

• Coordinate the preparation, distribution and collection of assessments, maintaining confidentiality and academic integrity.
• Manage examination logistics for the BEd programme.
• Ensure that student results are recorded accurately and submitted on time.
• Monitor compliance with institutional policies on assessment practices, including plagiarism checks and reassessment procedures.
• Assist in organising and preparing for examination boards.

Quality Assurance and Compliance (15%)

• Ensure that BEd administrative processes align with institutional policies and comply with external regulatory standards (including CHE, DHET, SAQA and SACE where applicable).
• Support the accreditation and reaccreditation of the BEd programme by maintaining accurate records and preparing required documentation.
• Monitor and update student and programme data in line with quality assurance and compliance requirements.
• Support the preparation and submission of reports and audits.
• Maintain accessible records of academic policies, procedures and decisions relevant to the BEd programme.

Graduation Vetting and Logistical Support (5%)

• Assist with the graduation vetting process, ensuring students meet all academic and institutional requirements and verifying the accuracy of graduation lists.
• Coordinate logistical arrangements for orientation sessions and graduation ceremonies relevant to the BEd programme.
• Support the processing and dissemination of graduation materials, certificates and official communications.

Programme Establishment and Cross Functional Faculty Support (5%)

• Help design and establish the administrative foundations of the BEd programme, including process maps, standard operating procedures, communication templates, filing and records conventions, and handover documentation that future cohorts and future administrators will inherit.
• Identify gaps, inefficiencies or risks in the early administrative lifecycle of the programme, and propose practical improvements to the BEd Programme Coordinator and the Head of Faculty.
• Work collaboratively with other Faculty of Education administrators to ensure consistency of service across the faculty, particularly during concurrent semester cycles.
• Assist colleagues within the faculty on shared administrative priorities when programme level workload permits.
• Contribute to the orderly handover of administrative tasks during peak periods such as registration, assessment windows and graduation cycles.

Technology and Learning Management System (LMS) Support (15%)

• Provide day to day administrative support for the institution's LMS in relation to the BEd programme, ensuring that course shells, learning materials, assessments and academic data are uploaded accurately, kept current, and aligned with the academic calendar.
• Configure and maintain BEd course environments on the LMS, including enrolment synchronisation, user roles and permissions, course visibility and the setup of assessment and submission areas ahead of each assessment cycle.
• Act as first line support for BEd academic staff and students on LMS related queries, including login and access issues, course visibility, assessment submissions, gradebook queries and navigation of digital learning tools.
• Support BEd students in building digital confidence, with particular attention to first year students and those with limited prior exposure to online learning, through guided onboarding, how to resources and responsive follow up.
• Monitor LMS engagement data for the BEd programme, flagging inactive or disengaged students early so that academic staff can intervene in a timely manner.
• Maintain and update step by step guides, FAQs and short training materials for BEd students and staff on common LMS tasks.
• Support the integration of digital learning tools used within the BEd programme, including virtual classrooms, digital assessment platforms and third party content providers, in collaboration with the Learning Systems team.
• Escalate complex technical issues to the Learning Systems Support Specialist or IT team, and follow through to ensure timely resolution and clear communication back to affected users.
• Contribute to continuous improvement of the LMS experience for the BEd programme by gathering user feedback and identifying recurring issues.

Requirements Qualifications and Experience

• A relevant Diploma, Degree in Administration, Education or a related field.
• At least three (3) years of experience in academic administration or a similar role within a higher education institution.
• Familiarity with the South African higher education regulatory environment, including CHE, DHET and SAQA.
• Exposure to teacher training programmes or an understanding of SACE registration requirements will be an advantage.
• Exposure to an Open Distance Learning (ODL) environment will be an advantage.

Skills and Competencies

• Exceptional organisational and time management skills, with the ability to manage multiple priorities simultaneously.
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