Administrator

Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that WhatsApp for business is handled accordingly.
• Ensuring that Incoming Calls are answered on time.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act, FIC, FSCA as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients.

• Grade 12 or National Certificate in Customer Service.
• Customer service / call centre experience.
• Experience in credit lending environment would be an advantage.

• Excellent interpersonal & teamwork skills.
• Excellent time management skills and ability to multi-task and prioritise work.
• Excellent communication and listening skills essential.
• Ability to work in a fast paced and high stress environment.
• Strong organisational and planning skills.
• Self-Motivated.
• Exercise Initiative.
• Adaptability.
• Customer service orientated.
• Telephone Etiquette.
• Bilingual.